Attention SíEnergy Customers:

SíEnergy L.P. – Area Notice Update 12/7/2017 
 

The odor from the oil well blowout continues to linger in the areas around Sienna Planation and Riverstone. According to initial reports, an incident at an oil well is causing a petroleum-like odor. Winds may carry the smell across a large portion of the area. Fort Bend County Office of Emergency Management has reported that the well blowout at McHard Road and Fort Bend County Tollway has been contained and final preparations are being made to cap the well.  The odor will continue until the well has been capped and will linger for another 24-48 hours.  We encourage our customers to monitor updates on the Fort Bend County Office of Emergency Management and the City of Missouri City’s websites.

 

If you smell a strong odor of rotten eggs that you do suspect is natural gas leak unrelated to this incident, please leave the residence immediately. Once you are in a safe location, call 911 immediately and then contact SiEnergy on our 24/7 Emergency Line Toll Free 888-468-7007, Option 1 or 281-778-6250, Option 1.
 
Our normal office hours are Monday through Friday 8:00 am-5:00 pm.

Our offices will be closed 12/25 and 12/26 in observance of the holiday. We will resume normal business at 8:00 AM on Wednesday, 12/27.
You may leave a voice message or email your request to: customerservice@sienergy.com.

 

SíEnergy is committed to helping the families and businesses we serve get through the impact of Hurricane Harvey. As always, our friendly Customer Service Representatives are available to help arrange payments or extensions for anyone who needs additional time paying their bill.

If you have questions call Customer Service at (888) 468-7007, Option 3 or (281) 778-6250, Option 3.