Service Options

 

Start Service

In most cases, gas service will already be on when you move into your home. However, before moving in, you must activate your SíEnergy gas account by calling our customer care center at 281-778-6250. If your gas service is not turned on upon move-in, we will promptly schedule a technician to do so.

Stop Service

If you’re relocating to an area not serviced by SíEnergy and need to deactivate your gas service account, please call 281-778-6250 to:

  • Review and pay your current account balance and/or any past due amount
  • Schedule an effective date for service cancellation
  • Provide a contact number and forwarding address for correspondence purposes

Transfer Service

To transfer your gas service account to your new home, please call our customer care center at 281-778-6250 to confirm whether SíEnergy provides natural gas service for your new neighborhood. Upon meeting all necessary requirements, a new account will be established and service will be connected as close to your requested initiation date as possible. Also, the service at your old address will be disconnected as close to your requested date as possible. If the gas service is not presently active at your new address, it will be necessary for our service technicians to have access to all gas-burning equipment inside the home. A responsible adult at least eighteen years of age or older must be present for the gas to be connected under these circumstances. Also, for security reasons, valid photo identification may be required prior to connecting your new service.

Service Line Installation Request

At SíEnergy, we’re committed to meeting your service deadlines. Avoid delays by ensuring your project meets our service specifications. Before a natural gas service line can be installed, the following guidelines must be met at your home or building site:

  • All necessary permits must be obtained from the proper authorities prior to installation of a service line.
  • The house or building must be piped before requesting a service line. The service line will be installed approximately 15 working days from the date the service line was requested.
  • There must be an obstruction-free, eight-foot wide service pathway from the gas main line to the meter loop location. All trash bins, construction materials, etc. must be cleared from this area.
  • The address (number and street) must be posted and visible from the street.
  • Call Before You Dig (dial 811) at least 48 hours before any excavation work to have underground facilities located.

Gas Meter Installation Request

Before a natural gas meter can be installed, the following guidelines must be met at your construction site:

  • The house is bricked or sided and painted.
  • There are no ground wires attached to stub-out.
  • Plumber’s gauge is not on house.
  • All shut-off valves are plugged and accessible; all flex-lines are capped.
  • There is a service riser.
  • Meter location is accessible without customer assistance and not blocked by fences, walls or gates.
  • Entire meter set will be at least 3 feet from sources of ignition or possible entry points to house.
  • The stub-out and location conforms to all SíEnergy safety codes.

Please email the Gas_Meter_Installation_Request to builderservices@sienergy.com.