Online Payment
Welcome to Payment Options
There are three methods of payments to choose from:

1. The convenient On-line Bill-Pay selection.
Simply click on this link and submit your payment:
SiEnergy On-line Bill-Pay

2. Mail
Billing Address:
SiEnergy
PO Box 660141
Dallas, TX 75266-0141

3. Office
Physical Address:
4610 Riverstone Blvd. Ste. 200
Missouri City, TX 77459

Account Setup
To help make your move to SiEnergy a pleasant one, we are providing you with information about your natural gas service, a safe, clean and economical energy source. We are also including information from the Railroad Commission of Texas about your rights as a natural gas customer. We hope you find this helpful and informative. Please don’t hesitate to contact us if you have any questions or if we can be of any assistance. 281-778-6250
 
How Do I Activate My Account?
In most cases your gas service will already be on when you move in. However, you will need to notify us before you move in to activate your account. You may do so by calling 281-778-6250. If your gas service is not turned on, we will send a technician to do so.

Billing Information
Time Allowed to Pay Outstanding Bills
The date your gas bill is due and payable is clearly indicated on your bill. The minimum time between the date the bill is prepared and sent to you and the due date is fifteen (15) days. However, if your gas bill shows that payment has not been made on the previous month’s bill, that unpaid balance is due within five (5) working days from the date that the bill is prepared and sent to you.
 
Alternate Payment Plans Available
Contact us for information on an agreement that provides for payment of delinquent bills and timely payment of subsequent monthly billings.
 
How to Resolve Billing Disputes and How Disputes Affect Termination of Service
If you believe a bill is incorrect, call our customer service line at 281-778-6250. If you cannot resolve this issue over the phone, you must give us written notice prior to the date the bill becomes due and payable. Please include the reasons you question the amount. Gas service will not be discontinued while the bill is in dispute or for sixty (60) days after the bill is issued, whichever is less. However, until the dispute is resolved, you may be required to pay an amount based on prior gas usage. The portion of the bill that remains unpaid and is determined to be correct will become due three (3) working days after we report the result of our investigation to you.
 
Grounds for Termination of Service
Your gas service may be terminated for any of the following reasons:

• Failure to pay a bill rendered as a disconnection noticed.
• Failure to comply with deposit or guaranty arrangements.
• Failure to comply with terms of a written agreement for installment payment of a delinquent account.
• Tampering with or damaging our meters or equipment or bypassing same.
• Using gas in violation of our service rules.
• Using gas in violation of any law, ordinance, or regulation.
• In the event our representatives are refused access to your premises to read meter or service or repair lines or other equipment.
• In the event you vacate the premises.
• Violation of our rules pertaining to the use of service in any way with the service to others or the operation of non-standard equipment, if a reasonable attempt has been made to notify you and you are provided with a reasonable opportunity to remedy the situation.

• For fraudulent misrepresentation in relation to the consumption of gas or any other fraud practiced with regard to matters referred to in our service rules or in a contract with us.
• Without notice where a known dangerous condition exists.
• We will give you five (5) days written notice of termination and the earliest date we will disconnect.

• You pay all outstanding balances due; or
• You are unable to pay the full amount of the bill, you sign a deferred payment agreement to pay the outstanding balance in installments as well as all future bills; or
• Except in cases involving theft or fraud, the reason for termination has been corrected.

• You pay all outstanding balances due the company; or
• Except in cases involving theft or fraud, the reason for termination has been corrected.

• Prior to the date of termination, we receive a written notice by you supported by a statement from a licensed physician; and
• You sign a deferred payment agreement