Natural gas is one of the safest and most reliable fuels available. Rarely does a mechanical failure or storm interrupt its dependable delivery. At SiEnergy, we continuously monitor our pipeline system to ensure safe and efficient delivery of natural gas to your home. For your protection, a mild odorant has been added to natural gas so that you can detect even the slightest amount in the air.
Before you dig, it is important to have all utility lines that run through your yard located to prevent damage and disruption of service and to ensure safety is maintained. If you are planning to dig more than 16 inches deep, state law requires that you call 811 to request the utilities in your yard be located at no cost to you. If you fail to call before you dig, you may be responsible for the costs to repair damage lines and/or reconnect service.
Our employees will be wearing shirts with the SiEnergy logo embroidered on it. SiEnergy employees should be allowed access to the gas meter at all times for reading, maintenance, testing or replacement. For our employees’ safety, please secure your pets away from meters.
SiEnergy is committed to the safety and health of our customers. We adhere to the Extreme Weather Directives of the Texas Railroad Commission to ensure that service is maintained during severe weather events.
The health and safety of our employees and customers is of the utmost importance to SíEnergy. We are closely monitoring the situation surrounding COVID-19 in the communities we serve throughout the State of Texas. Following is a list of actions our employees are taking as recommended by the CDC and other health agencies.
In addition to the CDC recommendations, we have also implemented a non-critical travel ban policy and work from home policy. As a distributed workforce SíEnergy has a tested and proven system which allows all our employees to work remotely while maintaining the quality of safety and service you expect.