• Due to higher than normal call volume, we are currently experiencing delays in returning non-emergency calls. Please note that non-emergency messages and callback requests will be returned as soon as possible. We appreciate your patience. For immediate assistance, please log into the portal to make a payment and view account information. We recently made changes to credit card auto pay. Please log into the portal to update your credit card auto pay settings.
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Natural Gas Distribution & Infrastructure

Natural Gas Distribution & Infrastructure

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Vision / Purpose / Values

Vision

To be the safest and most innovative natural gas provider with a reputation for integrity, reliability, and unparalleled service.

Noble Purpose

We believe in fueling community development with integrity by providing safe, reliable, and efficient natural gas solutions to the customers we serve.

Core Values

  • Safety: Safety is embedded in our culture and shown in our work
  • Integrity: Ensuring integrity every step of the way
  • Flexibility: Embracing change with optimism and flexibility
  • Innovative: Innovating tomorrow’s solutions, today
  • Responsive: Readily available and responsive to all our customers’ needs
  • Reliable: Unmatched reliability
  • Teamwork: Teamwork – we move together

888-468-7007

Call for gas leaks, odors or emergencies.

Customer Service

Call Today 888-468-7007

Pay Online

Register or Login and Pay Today

811

Call Before You Dig!

Important Natural Gas Safety Information

Accounts & Services

Company

Contact SiEnergy

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-468-7007.

Business Hours (Excluding Holidays)
Monday – Friday 8:00am – 5:00pm CST

Customer Service Center:
(888) 468-7007, Option 3
(281) 778-6250, Option 3

24-Hour Emergency Number:
(888) 468-7007, Option 1
(281) 778-6250, Option 1

Online Payments
(888) 468-7007, Option 2
(281) 778-6250, Option 2

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Colder weather typically increases natural gas consumption as heating systems and other gas appliances in the home work harder. These may include your furnace, water heater, stove, fireplace, pool heater, and clothes dryer.

Although you may not have made any noticeable changes in your household, your overall use of gas appliances may have varied during this time. For example, increased thermostat settings, more frequent use of a gas stove, or additional demand on your water heater can all impact consumption. While we cannot determine the exact reason for the increase, you can better understand your usage by monitoring how your gas appliances are used and periodically checking your meter to track consumption trends. Instructions on how to read the meter are available on our website at How to Read My Meter – SiEnergy    

For additional information about winter gas usage and tips on conserving energy, please visit our website at: www.sienergy.com
 
Like many utilities, SiEnergy’s Gas Cost Recovery Adjustment (GCRA) is a pass-through charge. This means we do not profit from the cost of natural gas. The price we pay in the wholesale market is passed directly to customers without markup. In addition to higher market prices, colder weather often increases overall gas usage, which can also impact the total amount on a bill.