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Natural Gas Distribution & Infrastructure

Natural Gas Distribution & Infrastructure

Privacy Policy

This Web site is owned by SíEnergy, L.P. We know that many visitors to our site are concerned about the information they may provide and how we may use that information, so the following is provided to address those concerns. If you have questions about our Web Site Privacy Policy, you may e-mail us at customerservice@sienergy.com or write to:

P.O. Box 660141
Dallas, Texas 75267-0141

Several companies in the SíEnergy “Family of Companies” are separate affiliates of SíEnergy and are not regulated by regulatory agencies. You are not required to purchase their products to continue to receive quality regulated services from SíEnergy, L.P.

SíEnergy respects your right to privacy and recognizes our responsibility to protect the confidentiality of your proprietary customer information, including the following:

  • Information provided on applications and other forms;
  • Information about your transactions and account experiences with us;
  • i\Information from outside sources, such as credit bureaus.

Be assured that SíEnergy does not sell any customer-specific information. However, SíEnergy may sometimes disclose or provide customer information to affiliated or non-affiliated third parties to respond to a customer request for service, provide appropriate service, better understand customer needs or provide opportunities we think may be of interest to our customers. Furthermore, we maintain reasonable safeguards to secure and protect your proprietary customer information.

SíEnergy may also disclose customer information as permitted or required by law, including, for example:

  •  To credit reporting agencies as permitted by law;
  •  To local, state and federal law enforcement pursuant to lawful process:
  •  To your local transmission and distribution service provider;
  •  To affiliated and non-affiliated third parties acting on our behalf; and
  •  To the appropriate regulatory agencies as part of their regulatory oversights.

You are not required to register or provide information to us in order to view much of our web site. However, to provide our customers and site visitors with a personalized online experience, we may use “cookie” technology on our site. Cookies are small text files that enable us to recognize repeat visitors and facilitate ongoing access to and use of the site. Cookies also allow a site to track usage behavior and compile information. Your browser software can be set to limit the use of cookies. If you choose to reject the use of cookies, all the features and functionality of our site may not be available to you. In addition, our Web site may automatically collect other information, such as, but not limited to, your domain name and Internet protocol address and compiling aggregate data for statistical purposes to improve our content and services and administer our Web site.

Our Web site contains energy-related information that may be of educational interest to children. However, SíEnergy does not seek to gather any information from or about children under the age of 18. We urge all children and teens to seek parental consent before providing any identifiable information to ANYONE on the Internet.

Your trust and confidence in SíEnergy is our first priority. The protection of your privacy is our job.

Subscriptions and Services:

You are not required to register or provide information to us to view much of our site. To obtain services from SíEnergy or subscribe to certain portions of our Web site, such as customer-specific portals or other services provided by SíEnergy or its affiliates, you may be asked for personal information. We will use your information to personalize your Web experience or to provide the services you requested. SíEnergy will only use your information in accordance with this Policy.

SíEnergy will endeavor to take all steps deemed reasonable by SíEnergy to keep secure any information we hold about you, and to keep this information accurate and up to date. However, SíEnergy will not be held responsible for events arising from unauthorized access to your personal information

Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by SíEnergy.

Third-Party Payment Processing:

SíEnergy uses third parties to process credit card and ATM/debit payments. The information you provide in connection with these payments is securely transmitted to the third party processors, and is not stored by SíEnergy.

Links to Other Sites:

The SíEnergy web site may contain links to other web sites not affiliated with SíEnergy. SíEnergy is not responsible for the privacy practices or the content of such web sites and recommends that you carefully read the privacy policies of each site you visit.


SíEnergy uses appropriate commercially available anti-virus software to ensure that this Web site does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet, we strongly recommend that you employ similar anti-virus software when accessing SíEnergy Web sites. SíEnergy makes no warranty that its Web sites or e-mail correspondences are free from such viruses.
Acceptance and Jurisdiction

By using this site, you agree that you have read, understand and will abide, and be bound, by the terms of this Web Site Privacy Policy (“Terms”). If you do not agree to these Terms, please do not use SíEnergy’s Web sites. These Terms shall be governed in all respects in accordance with the laws without regard to the conflict or choice of law rules thereof.

SíEnergy reserves the right to modify or amend this Privacy Statement. SíEnergy will communicate material modifications or amendments to our customers and will post such modifications or amendments to the SíEnergy Web site.


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